Comments

How to make a comment

If you wish to make a comment on any aspect of MAF's operations or services, please provide us with:

your personal contact details;
details of the location involved and the process or service provided by MAF; and
details of what you are satisfied or dissatisfied with.

Presenting your comments this way, in a written form, means that there is a formal record of your concern. It will also help to clarify the issues.

Please write to:

Accountability Documents and Ministerial Services
Ministry of Agriculture and Forestry
PO Box 2526
Wellington

or e-mail your comments to complaints@maf.govt.nz

What MAF will do

MAF will behave towards you with courtesy and fairness at all times and treat its dealings with you as confidential. If you make a comment, MAF will:

investigate it promptly and fully;
not discriminate against you for any reason;
acknowledge receipt of your complaint within five working days and tell you who is handling the complaint;
aim to issue a full response to your complaint within 20 working days – if this is not possible, you will be advised why and when MAF will reply in full; and
provide feedback to MAF management on how the Ministry's service can be improved.

If you are not happy with the way MAF responds to your concerns, or you feel any issues you raised have not been addressed, please let MAF know.

Contact for Enquiries

MAF Information Services
Pastoral House
25 The Terrace
PO Box 2526
Wellington, NEW ZEALAND

Fax: +64 4 894 0721
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